Refund policy

PillLotus 30-Day Return Policy

At PillLotus, your satisfaction is our priority. That’s why we offer a 30-day return policy—giving you 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.
  • Be in its original packaging.
  • Include your receipt or proof of purchase.

How to Initiate a Return

  1. Contact Us:
    Email us at support@pilllotus.com within 30 days of receiving your order.
  2. Return Authorization:
    Once your return request is approved, we’ll send you a return shipping label and detailed instructions on how and where to send your package.
  3. Shipping Costs:
    Please note that the customer is responsible for return shipping costs. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at support@pilllotus.com. We’ll work quickly to evaluate the issue and make it right.